FAQ
Everything You Need to Know Before Ordering
Ordering & Payment
We accept debit and credit card payments through TapTap Send, Sendwave, Remitly, WorldRemit, LemFi, and direct bank transfers.
You can place an order directly through our website, WhatsApp, or by contacting our customer support team for assistance.
Yes, we use secure payment gateways to ensure your financial details remain private and protected.
Yes, customers are allowed to pay in installments, but the product will not be shipped until the full payment is made.
Refunds are only available if the package has not been shipped. Once the order is in transit, we cannot cancel or refund it.
Shipping & Delivery
Delivery takes 4 days with DHL and 10 days with FedEx. You will receive a tracking number to monitor your package.
You can track your package on the DHL or FedEx official website using the tracking number provided after shipping.
If your package arrives damaged, we will either send a replacement or issue a refund. Please contact us immediately with proof of damage.
Yes, we ship worldwide. Shipping times and costs may vary based on your location.
If your package is delayed, please check your tracking number for updates. If there are issues, contact us, and we will follow up with the courier service.
Returns & Refunds
We only accept returns if the product arrives damaged. You must contact us within 24 hours of delivery for a replacement or refund.
Contact us via WhatsApp or email with your order details and a picture of the damaged item. Our team will assist you with the process.
If your order is damaged upon arrival, we will either send you a replacement or issue a full refund.
Refunds are processed within 3-5 business days after approval.
No, you only need to send us pictures of the damaged package as proof.
Tracking Your Order
You can track your order on DHL’s or FedEx’s official website using the tracking number provided.
Your tracking number will be sent within 24 hours after your order has been processed and shipped.
racking updates may take a few hours. If it does not update after 48 hours, please contact us for assistance.
Check with your local post office or neighbors first. If you still cannot find it, we will contact the courier service for further assistance.
Address changes can only be made before the order is shipped. Please contact us immediately if you need to update your address.
Product Information
We offer a wide range of holistic herbal remedies for various health concerns, including autism, ADHD, speech delays, prostate health, kidney disease, diabetes, cancer, HIV/AIDS, asthma, COPD, Alzheimer’s, epilepsy, and more.
Yes, all our products are 100% natural, free from harmful chemicals, and made from high-quality herbal ingredients to support holistic healing.
Each product has a detailed description on our website. If you need personalized recommendations, our team is available to guide you based on your specific health concerns.
Results vary depending on the individual and the condition being treated. Some customers notice improvements within a few days to weeks, while others may require consistent use for longer periods.
Our herbal remedies are formulated with natural ingredients and are generally well-tolerated. However, if you have allergies or underlying conditions, consult us before use.
Customer Support
You can reach us via WhatsApp, email, or our website’s live chat for support.
Our team is available Monday–Saturday from 9 AM to 6 PM (GMT).
Yes, you can chat with us on our website or WhatsApp for quick assistance.
Send us a message with your order number and the issue details. We will assist you as soon as possible.
Yes, we offer phone consultations for anyone who need more guidance on choosing the right product.
Payment Plan
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don't bother with payment details.
